Description
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.
Book Details
Format: |
Paperback |
Number of Pages: |
160 |
ISBN: |
9780006530695 |
Published: |
15 Jun 1998 |
Dimensions: |
196 x 129 x 8 (mm) |
Language: |
English |