Raving Fans! - The One Minute Manager by Kenneth Blanchard, Sheldon Bowles

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9780006530695
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Description

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.

 

Book Details

Format:
Paperback
Number of Pages:
160
ISBN:
9780006530695
Published:
15 Jun 1998
Dimensions:
196 x 129 x 8 (mm)
Language:
English

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