The Happy Index: Lessons in Upside-Down Management by James Timpson

Discover the key to positive workplaces and better results from one of most successful leaders in the world.

A Waterstones Book of the Month and Paperback of the Year 2025.

'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' The Guardian

The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.
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James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.

The Happy Index invites readers into a world where employee happiness isn't just a buzzword – it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.

From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.